Managers are more important than ever as employee satisfaction moves to the forefront in today’s race for talent. According to McKinsey research, one of the top factors employees cite as a reason for quitting is they do not feel valued by their manager. One study suggests only 10 percent of people naturally have all the traits needed to be a good manager. According to McKinsey, people can be better managers if they have empathy, show gratitude, are positive, and have awareness of not only those around them, but themselves. Bosses also need to...