Knowledge Centre
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Does the Chief Marketing Officer Role Need an Update?
Denise Dahlhoff, Harvard Business ReviewThe CMO role has expanded significantly due to digital technologies, date, and AI, increasing both executional demands and strategic expectations. While the CMO title remains common and respected, its growing complexity had led some companies to split marketing leadership into specialised roles.
ai
leadership communications
Data Governance Foundations for Boards
Australian Institute of Company DirectorsData has become a critical asset for every organisation across every sector of the Australian economy. The ability to effectively govern, manage, leverage and protect data increasingly shapes strategic success and organisational resilience.
governance
It’s Time To Get Concerned As More Companies Replace Workers With AI
Jack Kelly, ForbesThe new workplace trend is not employee friendly. A growing number of companies are using AI to streamline operations, cut costs, and boost productivity. Consequently, human workers are facing layoffs, replaced by AI.
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How to supercharge your crisis training
Sandra Galletti and Steven B. Goldman’, MIT Sloan Review, 21 April 2025Typical crisis simulations don’t train leaders for today’s unpredictable disruptions. Modern crises — like the global CrowdStrike outage and Silicon Valley Bank’s collapse — strike without warning or a playbook to guide a response.
crisis management
Are You Really a Good Listener?
Jeffrey Yip and Colin M Fisher, Harvard Business ReviewResearch has shown that when employees feel heard, their engagement rises and performance improves, delivering big benefits to their companies. Yet 117 studies on workplace listening reveal many managers aren’t good listeners.
workplace
Trump tariff chaos: What boards need to do now
Mark Thirlwell, Australian Institute of Company DirectorsWith geopolitical uncertainty disrupting world markets, turbulent times lie ahead for boards and directors. Given the disruptive nature of the interventions in the global trading system, parallel moves to remake the global financial system should be expected to be at least as disruptive, and at least as risky.
geo political environment
governance
Why AI Demands a New Breed of Leaders
Faisal Hoque, Thomas H Davenport and Erik Nelson, MIT Sloan ReviewArtificial intelligence is changing how humans and machines work together. But most organisations still focus on the technical aspects of AI implementation because their leadership structure does too. Companies need a new role, the chief innovation and transformation officer, to manage the profound cultural and...
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How People Are Really Using Gen AI in 2025
Marc Zao-Sanders, Harvard Business ReviewMuch has happened over the past 12 months regarding gen AI. New kids on the block, such as DeepSeek and Grok, Custom GPTs for narrower sets of requirements, new OpenAI models, and even a Google podcast generator, NotebookLM. All while costs have substantially reduced and accessed broadened.
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How to prevent strategy fatigue
Graham Kenny, Harvard Business ReviewStrategy fatigue is a phenomenon on the rise. A survey of 1,284 executives revealed 85 percent of senior leaders observed “an explosive increase” in transformation projects over the past five years. But managers on the receiving end of multiple and frequent strategy shifts lose motivation and will leave.
leadership communications
10 AI terms everyone should know
Susanna Ray, MicrosoftThe term AI has been used in computer science since the 1950s, but most people outside the industry didn’t start talking about it until the end of 2022.Recent advances in machine learning led to big breakthroughs that are beginning to have a profound impact on nearly every aspect of our lives.
ai