Knowledge Centre
Items on this page are a taste only of the thousands of articles, podcasts, and videos housed in our Knowledge CentrePlease login for full access. If your organisation is a Centre member and you do not have log in details, please email thecentre@accpa.com.au. If you have forgotten your password, you can reset it here.
How Organisations Build Trust
Kristen Grimm, Claire de Leon, Michael Crawford & Diana Chun, Stanford Social Innovation ReviewTrust in institutions across society is declining. This is not a theory but a fact, affirmed by leading experts like the Edelman Trust Barometer,...
reputation
How to measure the value of public affairs
Doug Pinkham, Public Affairs CouncilBusiness functions such as manufacturing, logistics, purchasing, or sales are data-driven, which makes them ideal candidates for using performance...
reputation
measurement
No secrets for Optus: Findings on data breach can be revealed
Avril Janks, Law Society JournalLast year, after experiencing a massive cyberattack, Optus commissioned an analysis of the cause. When the resulting report came out, Optus tried to keep it secret, claiming legal professional privilege. But the court disagreed.
cybersecurity
reputation
Navigating an evolving corporate governance landscape
Francis Kan, The Business TimesThe need for robust governance and investor education has become even more critical in today’s complex environment. Amid a fast-changing corporate governance environment, one issue that has risen to prominence in recent years is the importance of sustainability-related disclosures and reporting by listed...
reputation
Inside Qantas’s turbulent week of lawsuits, Qatar Airways questions, Senate hearings and flight credit backflips
Kate Ainsworth, Nassim Khadem, ABC News, 04 September 2023Looming questions about Qatar Airlines, a class action about flight credits, heated questioning in a Senate inquiry and a lawsuit by the competition and consumer watchdog trouble Qantas over the past weeks.
corporate reputation
Layoffs Are Painful. But You Can Communicate Them Compassionately.
Laurie Tennant, Harvard Business ReviewExecutives and managers too often underestimate the importance of clear, consistent communications as part of a reduction in force (RIF). Without an effective communications plan that begins well in advance, an RIF can result in long-term damage to the company’s reputation and to the well-being of both dismissed...
socio political environment
reputation
leadership communications
How companies reckon with past wrongdoing
HBR IdeaCasr, Harvard Business Review, 18 January 2022Assistant professor Sarah Federman of the University of Baltimore discusses how companies handle their historical misdeeds, and what that means for employees and customers. From firms that backed slave owners to companies that transported Holocaust victims, many legacy companies can find they played a role in past transgressions. Federman makes...
corporate reputation
Woolworths’ reputation to play a role in executive bonuses
Sue Mitchell, The Australian Financial Review, 29 September 2021Woolworths is replacing a key measure of retail productivity with a reputation score in its formula for setting executive bonuses in a bid to rebuild trust. Following a review conducted by PwC, Woolworths plans to replace the sales per square metre metric with a reputation metric measured externally by...
corporate reputation
Facebook steps up fight against climate misinformation - but critics say effort falls short
Kari Paul, The Guardian, 17 September 2021Facebook has announced new efforts to combat climate crisis misinformation on its platform, including by expanding its climate science centre to provide more reliable information, investing in organisations that fight misinformation, and launching a video series to highlight young climate advocates on Facebook and Instagram. But critics say...
corporate reputation
socio political environment