Knowledge Centre
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Are You Really a Good Listener?
Jeffrey Yip and Colin M Fisher, Harvard Business ReviewResearch has shown that when employees feel heard, their engagement rises and performance improves, delivering big benefits to their companies. Yet 117 studies on workplace listening reveal many managers aren’t good listeners.
workplace
Trump tariff chaos: What boards need to do now
Mark Thirlwell, Australian Institute of Company DirectorsWith geopolitical uncertainty disrupting world markets, turbulent times lie ahead for boards and directors. Given the disruptive nature of the interventions in the global trading system, parallel moves to remake the global financial system should be expected to be at least as disruptive, and at least as risky.
geo political environment
governance
Why AI Demands a New Breed of Leaders
Faisal Hoque, Thomas H Davenport and Erik Nelson, MIT Sloan ReviewArtificial intelligence is changing how humans and machines work together. But most organisations still focus on the technical aspects of AI implementation because their leadership structure does too. Companies need a new role, the chief innovation and transformation officer, to manage the profound cultural and...
ai
How People Are Really Using Gen AI in 2025
Marc Zao-Sanders, Harvard Business ReviewMuch has happened over the past 12 months regarding gen AI. New kids on the block, such as DeepSeek and Grok, Custom GPTs for narrower sets of requirements, new OpenAI models, and even a Google podcast generator, NotebookLM. All while costs have substantially reduced and accessed broadened.
ai
How to prevent strategy fatigue
Graham Kenny, Harvard Business ReviewStrategy fatigue is a phenomenon on the rise. A survey of 1,284 executives revealed 85 percent of senior leaders observed “an explosive increase” in transformation projects over the past five years. But managers on the receiving end of multiple and frequent strategy shifts lose motivation and will leave.
leadership communications
10 AI terms everyone should know
Susanna Ray, MicrosoftThe term AI has been used in computer science since the 1950s, but most people outside the industry didn’t start talking about it until the end of 2022.Recent advances in machine learning led to big breakthroughs that are beginning to have a profound impact on nearly every aspect of our lives.
ai
Gender Parity in the Intelligent Age
World Economic ForumThe advent of new technologies is often accompanied by flurries of optimism, scepticism and, in some cases, resistance. The rapid emergence of Generative Artificial Intelligence is no different.
ai
workplace
The impact of DEI cuts on Retail
NumeratorEarly data suggests recent changes to DEI initiatives may be linked to a decline in store traffic and market share.
socio political environment
csr
From Benevolence to Transparency: The Role of CEO in Tax Disclosures
From Benevolence to Transparency: The Role of CEO in Tax DisclosuresThe latest research on voluntary tax transparency and the association with corporate leader benevolence.
corporate reputation
reputation
Biases in decision-making: A guide for CFOs
Tim Koller, McKinsey & CompanyCognitive biases affect human decisions. Here’s a primer on the most common decision-making challenges—and practices that organisations can implement to overcome them.
workplace