Knowledge Centre
Items on this page are a taste only of the thousands of articles, podcasts, and videos housed in our Knowledge CentrePlease login for full access. If your organisation is a Centre member and you do not have log in details, please email thecentre@accpa.com.au. If you have forgotten your password, you can reset it here.
Are You Really a Good Listener?
Jeffrey Yip and Colin M Fisher, Harvard Business ReviewResearch has shown that when employees feel heard, their engagement rises and performance improves, delivering big benefits to their companies. Yet 117 studies on workplace listening reveal many managers aren’t good listeners.
workplace
Gender Parity in the Intelligent Age
World Economic ForumThe advent of new technologies is often accompanied by flurries of optimism, scepticism and, in some cases, resistance. The rapid emergence of Generative Artificial Intelligence is no different.
ai
workplace
Biases in decision-making: A guide for CFOs
Tim Koller, McKinsey & CompanyCognitive biases affect human decisions. Here’s a primer on the most common decision-making challenges—and practices that organisations can implement to overcome them.
workplace
How to get better at delegating
Rebecca Knight, Harvard Business ReviewDistrust, control issues, perfectionism, and fear of failure can keep you tangled in the details or stuck doing everything on your own. But it doesn’t have to be that way. Learning how to delegate is a skill you can develop.
workplace
leadership communications
The Rise of AI Resentment At Work: Why Employees Are Pushing Back
Diane Hamilton, ForbesAI has been billed as the ultimate productivity booster, promising to eliminate tedious task, enhance decision-making, and create new opportunities for workers. Yet in many workplaces, AI is being met with resistance.
ai
workplace
What Comes After DEI
Lily Zheng, Harvard Business ReviewWhile backlash to DEI has challenged how companies and practitioners approach creating more equitable workplaces, fewer have considered whether DEI work itself has room to improve. A new framework, built around the core outcomes of fairness, access, inclusion, and representation (FAIR) that DEI was supposed to...
workplace
socio political environment
Humble leaders inspire others to step up
Xiaoshuang Lin and Herman Tse, Harvard Business ReviewHumble leadership is recognised as a powerful asset in today’s business world, fostering teamwork, trust, and employee well-being. New research reveals humble leaders not only model gracious behaviour but also ignite leadership ambition in their subordinates.
workplace
leadership communications
Building a Data-Driven Culture: Four Key Elements
Ganes Kesari, MIT Sloan ReviewA data-driven culture is vital to success with AI projects, but shaping one involves many challenges. Learn how build one from organisations that made the journey engaging for employees.
ai
workplace
Which companies are enforcing office returns?
Sam Forsdick, RaconteurLast year, several large companies announced strict return-to-office mandates. This led some to speculate that in 2025 more companies will end their remote and hybrid-working arrangements, many of which were introduced during the Covid-19 pandemic.
socio political environment
workplace
Anti Discrimination Policy
Australian Institute of Company DirectorsRecent legal changes in Australia have introduced a "positive duty" for employers to proactively combat workplace sexual harassment and discrimination, with the Australian Human Rights Commission gaining expanded powers to enforce compliance.
corporate responsibility
workplace