Knowledge Centre
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What it takes to lead across generations
Mary Dooe, Anne Saini, and Hannah Bates, Harvard Business Review, 23 August 2023In the workplace, productivity can suffer when older and younger workers struggle to communicate and find common ground.
leadership communications
workplace
Building a culture where employees feel free to speak up
Timothy R. Clark, Harvard Business ReviewWhen employees at every level speak up, they circulate local knowledge, expand the universe of useful ideas, and prevent collective tunnel vision. And not infrequently, minority views turn into novel solutions. But you can’t speak a speak-up culture into existence — doing so in the absence of true psychological...
workplace
Keep your team on track amid cost-cutting, layoffs, and uncertainty
Rebecca Knight, Harvard Business ReviewIt’s natural for workers to feel distracted and lose their drive when times are tough. In this article, the author shares insights from three experts on management and motivation. Their recommendations include keeping team meetings short and quick and devoting more attention to one-on-one check-ins; seeking out...
workplace
Making the case for the resources your team needs
Melody Wilding, Harvard Business ReviewAdvocating for resources goes beyond the act of getting a “yes” to acquire more tools, personnel, or funds. It represents a deep commitment to your team’s success. It shows those you lead that you’re someone who understands their challenges, values, and efforts, and is willing to champion their needs. Plus, with...
workplace
What is burnout?
McKinsey & CompanyBurnout is the feeling of depletion, cynicism, and emotional distance that results from a lack of impact or autonomy at work.
workplace
managing yourself
Mastering the art of the request
Rae Ringel, Harvard Business ReviewEven the most effective leaders recognise how much is outside of their control, but one thing we all have agency over is how we communicate with others. Clearly articulated requests, the kinds that elicit real responses, don’t come naturally to most of us. As it turns out, there’s an art to the request — whether...
workplace
Why we love to hate the middle manager
Isabel Berwick, Financial Times, 02 August 2023The Harvard Business Review once published a damning report about middle managers, saying that the very title “evokes mediocrity”. Was that fair? And what does it take to be a good middle manager? Host Isabel Berwick, the FT’s work and careers editor, discusses with Andrew Hill, the FT’s senior business writer and...
workplace
How to be direct without being rude
Yasmina Khelifi and Irina Cozma, Harvard Business ReviewTelling it like it is can be a big asset, especially for people leading teams. It’s best not to camouflage critical feedback, provide people with vague guidance, or set unclear expectations. Clearly communicating what you want and need from your people, and why, makes everything more efficient. The issue arises...
workplace
Overcoming your fear of giving tough feedback
Melody Wilding, Harvard Business ReviewA lack of constructive feedback is detrimental to your team, depriving them of mentorship and growth opportunities. And workplaces marked by poor communication and unclear expectations are breeding grounds for low trust and disengagement. Giving feedback is essential to being an effective leader. In this article,...
workplace
managing yourself
When you have to carry out a decision you disagree with
Art Markman, Harvard Business ReviewIf senior leaders in your organisation have made a decision you disagree with, how can you carry it out? To start, resist the temptation to communicate to your peers and supervisees that you’re not convinced this is the right way to go. Your job is to help your organisation succeed. You won’t be fulfilling that...
workplace