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Good practice stakeholder engagement practical checklist
Wayne Burns, Centre for Corporate Public AffairsTen essential steps for effective stakeholder engagement.
stakeholder
How the best CEOs build lasting stakeholder relationships
Blair Epstein, Julia McClatchy, Kurt Strovink, and Eric Sherman, McKinsey & CompanyBy developing a compelling, proprietary narrative and a sustainable communications road map, leaders can foster deeper dialogues and more meaningful connections with a wide range of stakeholders.
stakeholder
leadership communications
Climate transition plans under the spotlight
Kulja Coulston, Australian Institute of Company DirectorsIn the most recent AGM season, corporate climate transitions were thrust into the spotlight when Woodside Energy’s shareholders rejected the company’s Climate Transition Action Plan. The advisory vote’s defeat raised the important question: What makes for a 'credible' company transition?
governance
stakeholder
Where is customer care in 2024?
Eric Buesing, Maximilian Haug, Paul Hurst, Vivian Lai, Subhrajyoti Mukhopadhyay, and Julian Raabe, McKinsey & CompanyGen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact centre. For customer care leaders, 2024 could be a transformative year.
community relations
stakeholder
How your company’s social purpose can also drive profit
Thomas W. Malnight and Ivy BucheIs it possible to implement corporate purpose in a way that achieves multi-stakeholder impact and high financial growth? To answer this question, 12 companies employing various industry-specific strategies were studied.
advocacy
stakeholder
The value of corporate purpose
Witold J. Henisz, Harvard Business ReviewCompeting in today’s global digital economy requires increasingly complex contributions: Employees need to be motivated to go above and beyond; customers need to be inspired, and their feedback needs to be incorporated; and the demands, opinions, and goals of civil society and government are also critical.
stakeholder
Companies need to prove they can be trusted with technology
Daniel Dobrygowski, Harvard Business ReviewTrust in technology — and the companies that use it — has taken a hit over the past few years. Transgressions against individuals’ privacy, calcification of corporate or individual biases into life-altering algorithms, constant threats that new tech erodes their ability to make a living, and beta testing unsecured...
socio political environment
stakeholder
Research: The ESG issues that matter most to people
Daniel J. Benjamin, Ori Heffetz, and Michael M. Weinstein, Harvard Business ReviewResearch conducted by nonprofit organisation JUST Capital highlights the importance of public opinion in determining corporate behaviors. The study reveals that when evaluating American firms, the public places a significant emphasis on the treatment of workers. This priority remains consistent across demographic...
socio political environment
stakeholder
Three steps for creating and implementing a stakeholder strategy
Darrell Rigby, Zach First, and François Faelli, Harvard Business ReviewThree years after the Business Roundtable urged companies to abandon a singular focus on maximizing shareholder value and, instead, strive to generate value for all stakeholders, many corporate leaders are still reluctant to do so.
stakeholder
How to create a stakeholder strategy
Darrell Rigby, Zach First, and Dunigan O’Keeffe, Harvard Business ReviewMost people will readily agree that the first responsibility of business leaders is to grow the long-term value of their companies. But that’s where the agreement ends and the debate begins:
stakeholder