Knowledge Centre
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The PR power of fessing up
Sarah A. Soule and Lambert Zixin Li, MIT SloanCompanies are adopting a new communications strategy: publicly disclosing unflattering information about lapses and misdeeds. New research indicates that doing so is effective for building trust.
socio political environment
crisis communications
TikTok funds first episodic public health series ‘VIRAL’
Sarah Perez, Tech Crunch, 10 April 2021TikTok announced it is financially backing the production of a new series, "VIRAL”, which will feature interviews with public health experts and a live Q&A session focused on answering questions about the pandemic. The partnership represents TikTok’s first-ever funding of an episodic series from a publisher, though TikTok has…
socio political environment
crisis communications
Scientists need to get better at talking to the public. Why doesn’t training seem to help?
Robert Wyss, Margaret Rubega & Robert Capers, NiemanLab, 08 April 2021Today, when curbing COVID-19 requires hundreds of millions of people to get vaccinated, it’s more urgent than ever for scientists to be able to communicate effectively with the public. As such, there are now an expanding number of science communication training programs that last anywhere from a few hours to several months. However, a study...
crisis communications
socio political environment
In Conversation: Pandemic communication, corporate messaging & social media, and working during a lockdown
Very Public Affairs Podcast, Centre for Corporate Public Affairs, 17 March 2021In this episode of In Conversation, Executive Director of the Centre, Wayne Burns is joined by Alison Melville, Associate Director, Corporate Affairs Australia-New Zealand at Bristol-Myers Squibb. Alison discusses corporate communication during a pandemic, the role of ‘good’ science communications,...
crisis communications
Meghan, Harry and Buckingham Palace are providing key crisis communication lessons
Edward Segal, Forbes, 07 March 2021As the royal family feud continues to unfold, the Duke and Duchess of Sussex are providing key crisis communication lessons on how to respond to a crisis. No matter the business or profession, it is always possible to learn from the success and mistakes of how others are handling their own crisis situations. Here, business executives can…
crisis communications
Rallying around purpose: An interview with IAG’s managing director & CEO
Jason Li, McKinsey Quarterly, 06 September 2020Peter Harmer, managing director and CEO of Insurance Australia Group sat down with McKinsey to discuss the COVID-19 crisis, the "Asian Century", and why IAG is doing well to manage the current economic and health crisis.
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crisis management
crisis communications
Managing crisis communications in the cloud era
Wojtek Dabrowski, MIT SloanData breaches are on the rise and can prove incredibly costly to a business. A study by IBM and the Ponemon Institute, which focuses on data privacy, found that a data breach costs a US company an average of $8.2 million (and costs companies worldwide about half that amount). The biggest factor is lost customer...
crisis communications
Nissan’s Crisis Goes Much Deeper Than Carlos Ghosn
Noriko Hayashi, The New York Times, Tuesday 8th October 2019, 07 October 2019An external law firm investigating Nissan over its former chairman Carlos Ghosn’s compensation has now found Hari Nada - the insider behind the chairman’s departure - had improperly overpaid himself. It was found Mr. Nada received about $280,000 in “unjust enrichment” during 2017. A senior Nissan compliance officer planned to share the findings...
crisis communications
crisis management
Boeing to pay bereaved 737 families $144,500 each
BBC News, Monday 23rd September, 2019, 17 September 2019The families of victims from the fatal Boeing 737 Max disasters in Indonesia and Ethiopia that claimed the lives of more than 340 people will receive about $144,500 (USD) each from the company. In July of this year Boeing pledged $100m to families and communities affected by the crashes but later decided to direct half of the money in direct...
crisis management
crisis communications
Issues management in the age of social media
23 July 2019Peter Metcalfe, General Manager Government & International Relations - Woodside, and Karina Keisler, Executive General Manager Public Affairs - Cricket Australia share insights on how to execute a successful issues management plan in the age of social media.
issues management
crisis communications
crisis management