Knowledge Centre

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For the first time, two Pulitzer winners disclosed using AI in their reporting.

Andrew Deck, NiemanLab

Awarded investigative stories are increasingly relying on machine learning, whether covering Chicago police negligence or Israeli weapons in Gaza.

To defend against disruption, build a thriving workforce

Jacqueline Brassey, Aaron De Smet, Emily Field, Taylor Lauricella, and Brooke Weddle, McKinsey & Company

As generative AI begins to reshape jobs, leaders have an opportunity to reimagine work, the workplace, and the worker. Five actions can help.

The art of asking smarter questions

Arnaud Chevallier, Frédéric Dalsace, and Jean-Louis Barsoux, Harvard Business Review

With organisations of all sorts facing increased urgency and unpredictability, being able to ask smart questions has become key.

How employers can break down generational echo chambers at work

Sam Forsdick, Raconteur

Generational cliques are hampering productivity in the workplace. Employers must take an active role in order to bridge the divide.

Elon Musk vs Australia: global content take-down orders can harm the internet if adopted widely

Dan Jerker B. Svantesson, Law Society Journal

Do Australian courts have the right to decide what foreign citizens, located overseas, view online on a foreign-owned platform? 

Where is customer care in 2024?

Eric Buesing, Maximilian Haug, Paul Hurst, Vivian Lai, Subhrajyoti Mukhopadhyay, and Julian Raabe, McKinsey & Company

Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact centre. For customer care leaders, 2024 could be a transformative year.

Corporate learning is boring — but it doesn’t have to be

Duncan Wardle, Harvard Business Review

Most corporate learnings aren’t cutting it. Almost 60 per cent of employees say they’re interested in upskilling and training, but 57 per cent of workers also say they’re already pursuing training outside of work. 

How to discuss the undiscussables on your team

Dina Denham Smith, Harvard Business Review

Surfacing the undiscussables on your team may be uncomfortable, but it must be an ongoing campaign, or they will sneakily build up in the background and impact your employees’ morale. 

Samantha Mostyn appointed Governor-General

Francisco Silva, Law Society Journal

Prime Minister Anthony Albanese has announced the appointment of Mostyn as the 28th Governor-General of Australia, succeeding His Excellency General the Honourable David Hurley AC DSC.

The threat of far-right rises

Francisco Silva, Law Society Journal

Polls for upcoming elections all over the democratic world show a concerning rise of far-right, populist parties that support xenophobic and anti-democratic rulings.