Over the course of the pandemic, businesses have largely – and often successfully – adapted to new ways of working. They have embraced digitisation and reorganised their supply chains. All of this has been necessary, but it will not be enough. To prepare for the post-COVID-19 era, leaders need to do more than fine-tune their day-to-day tasks – they need to be ready and willing to rethink how they operate. To put it another way, leaders need to step back, take a breath, and consider a broader...