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Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact centre. For customer care leaders, 2024 could be a transformative year.
Former Rio Tinto veteran executive, Stephen McIntosh has suggested the iron ore giant may have been "overly transactional" in its Indigenous relations which led to the Juukan Gorge tragedy. Mr McIntosh made the admission while speaking at the Australian-hosted online ...
Global CEOs are speaking out against social, political and environmental injustices as the U.S. presidential election approaches. This new wave of corporate political activism is making its way across many multinational companies.
Rio Tinto’s CEO, Jean-Sebastien Jacques, has pledged to hold talks with the Pilbara people after the company’s destruction of their 46,000-year-old Juukan Gorge shelters. Rio Tinto also issued a written apology to the Indigenous group, apologizing for the destruction.
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Dr Daniel Effron, Associate Professor of Organisational Behaviour at London Business School, shares his views about how encountering fake news headlines make them less unethical to share.
Facebook is now pleading for governments to introduce new rules that will help it win back user trust after years of lobbying against any legislative efforts to impose new regulations. "If we don't create standards that people feel are legitimate, they won't trust institutions or technology," said Facebook's Chief Executive Officer Mark...
The Centre's Executive Director Wayne Burns talks about how best to prepare your company for a federal election: what to do, what not to do, and the importance of getting it right.
Following on from an interview with Allegra Spender from the Australian Business and Community Network, Centre Director Wayne Burns speaks with Commonwealth Bank's Head of Corporate Responsibility to speak about the importance of social impact from a business perspective, and the importance of being able to measure...
The Centre's Executive Director Wayne Burns sits down with the CEO of the Australian Business and Community Network Allegra Spender to talk about measuring and reporting on social impact, and her experience leading the ABCN.
Pamela Catty SFCCPA and Matthew Percival were formally inducted as Senior Fellows of the Centre for Corporate Public Affairs (SFCCPA) at the Centre's 2019 Annual Head of Function and Senior Practitioner Roundtable.
They talk about about their careers in corporate public affairs; the characteristics of...