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Who should investigate the cause of a corporate crisis?
Edward Segal, Forbes, 06 July 2021An often overlooked part of dealing with a disaster, scandal or other emergency is the importance of deciding who will investigate the cause of the crisis. Business leaders can face their own set of challenges when the time comes to investigate the cause of a crisis that strikes their company or organisation. According to Edward Segal,...
crisis management
issues management
Holding the news to ransom? What we know so far about the Channel 9 cyber attack
Paul Haksell-Dowland, The Conversation, 30 March 2021There is no official statement on what caused Channel 9’s cyber incident, but malware was spread between devices at Channel 9’s Sydney headquarters, leaving data and production systems inaccessible. Although it is too early to definitively attribute blame, media reports have pointed to a foreign state actor. The Nine Network also released a...
socio political environment
crisis management
Blocked Suez Canal is the latest reminder why companies need crisis plans
Edward Segal, Forbes, 27 March 2021If corporate officials needed to be reminded about the importance of preparing or updating their crisis management plans in these uncertain times, the headlines about the stranded ship in the Suez Canal "should be enough to make their plans a top priority". As the blocked Suez Canal highlights, in any crisis, it is important to have as many...
crisis management
A year on, what lessons have been learned from the pandemic?
Babbage Podcast, The Economist, 10 March 2021In this episode, host Kenneth Cukier and epidemiologist Professor Dame Anne Johnson, explore the future path of COVID-19 infections, COVID’s current impact on society as well as opportunities for…
crisis management
socio political environment
Rallying around purpose: An interview with IAG’s managing director & CEO
Jason Li, McKinsey Quarterly, 06 September 2020Peter Harmer, managing director and CEO of Insurance Australia Group sat down with McKinsey to discuss the COVID-19 crisis, the "Asian Century", and why IAG is doing well to manage the current economic and health crisis.
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crisis management
crisis communications
Top CEOs, directors call for clearer COVID-19 Plan
Emma Koehn and Elizabeth Knight, The Sydney Morning Herald, 08 August 2020Senior executives of some of Australia’s largest companies have called for governments to provide a clearer long-term blueprint for dealing with the coronavirus pandemic. “I would say that all business leaders a looking for a plan, and a plan that takes us through multiple sets of circumstances,” said Virgin...
adaptive leadership
crisis management
Nissan’s Crisis Goes Much Deeper Than Carlos Ghosn
Noriko Hayashi, The New York Times, Tuesday 8th October 2019, 07 October 2019An external law firm investigating Nissan over its former chairman Carlos Ghosn’s compensation has now found Hari Nada - the insider behind the chairman’s departure - had improperly overpaid himself. It was found Mr. Nada received about $280,000 in “unjust enrichment” during 2017. A senior Nissan compliance officer planned to share the findings...
crisis communications
crisis management
Boeing to pay bereaved 737 families $144,500 each
BBC News, Monday 23rd September, 2019, 17 September 2019The families of victims from the fatal Boeing 737 Max disasters in Indonesia and Ethiopia that claimed the lives of more than 340 people will receive about $144,500 (USD) each from the company. In July of this year Boeing pledged $100m to families and communities affected by the crashes but later decided to direct half of the money in direct...
crisis management
crisis communications
Cathay Pacific’s CEO resigns following Hong Kong Protests
SBS News, Saturday 17th August 2019, 01 August 2019 After a torrid week for the Hong Kong airline, Cathay Pacific announced the shock resignation of its CEO Rupert Hogg. The flagship airline and its CEO became embroiled in the pro-democracy protests that have plunged Hong Kong into crisis. Some of Cathay Pacific’s 27,000 workforce participated in the protests, which led to Chinese state media...
socio political environment
crisis management
Issues management in the age of social media
23 July 2019Peter Metcalfe, General Manager Government & International Relations - Woodside, and Karina Keisler, Executive General Manager Public Affairs - Cricket Australia share insights on how to execute a successful issues management plan in the age of social media.
issues management
crisis communications
crisis management