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How global companies can create a consistent customer experience
Nataly Kelly, Harvard Business ReviewBuilding global companies is more straightforward than ever. This growth in the new digital age comes with risk: if customers in one market receive less value than another, they perceive your offering differently. To create an equitable experience, focus on driving a GLOBE mindset: geography-agnostic,...
communication
Qantas board urged to withhold bonuses of Alan Joyce and senior executives
Jonathan Barrett and Elias Visontay, The Guardian, 04 September 2023Australian Shareholders’ Association chief says an immediate response is needed if the airline is serious about restoring public trust
issues management
Five things high-performing teams do differently
Ron Friedman, Harvard Business ReviewNew research suggests that the highest-performing teams have found subtle ways of leveraging social connections during the pandemic to fuel their success. The findings offer important clues on how organisations can foster greater connectedness — even within a remote or hybrid work setting — to engineer...
workplace
With one exception, the Intergenerational Report is far less scary than you’ve heard
Peter Martin, The ConversationWhat if nearly everything that’s been written about this month’s Intergenerational Report is wrong? The picture painted is one of a future in which (old) dependants have far fewer people of working age to care for them, in which tax climbs dramatically to pay for the care of the elderly, and in which the next...
socio political environment
Evergrande files chapter 15 bankruptcy protection - the state of Chinese real estate
Richard Coffin, Investment Analyst and host of the financial YouTube channel The Plain Bagel, dives into Evergrande's recent filing for Chapter 15 bankruptcy, what this means, and where China's real estate market and economy stands today.
geo political environment
How to speak confidently to your team during chaotic times
Darcy Eikenberg, Harvard Business ReviewThese days, many employees feel like they’re constantly receiving a stream of bad or confusing news that affects their work in unpredictable ways. When they only hear simple summaries from their leaders about issues they know aren’t so simple, teams can feel frustrated and even angry. Next time you feel you need to...
leadership communications
What it takes to lead across generations
Mary Dooe, Anne Saini, and Hannah Bates, Harvard Business Review, 23 August 2023In the workplace, productivity can suffer when older and younger workers struggle to communicate and find common ground.
leadership communications
workplace
How supermarket shelf space explains the upcoming DOJ v. Google antitrust case
Adam Kovacevich, Medium, 22 August 2023Starting on September 12, a federal courtroom in Washington DC will host what analyst Matt Stoller called the “first big antitrust trial of the century”: the DOJ’s “monopoly maintenance” case against Google’s search distribution agreements.
regulation
Building a culture where employees feel free to speak up
Timothy R. Clark, Harvard Business ReviewWhen employees at every level speak up, they circulate local knowledge, expand the universe of useful ideas, and prevent collective tunnel vision. And not infrequently, minority views turn into novel solutions. But you can’t speak a speak-up culture into existence — doing so in the absence of true psychological...
workplace
Russian roulette: Unilever has failed its moral duty to Ukraine
Sam Forsdick, RaconteurBritish American Tobacco, Shell and McDonald’s are not the most likely line-up of corporate do-gooders but they can all claim superiority to Unilever in one area – each of these businesses swiftly divested from Russia in the months following the invasion of Ukraine.
A year and a half on, Unilever remains...
geo political environment
corporate responsibility