Knowledge Centre
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Did the polls fail again? It’s complicated
Michael Schulson, NiemanLab, 09 November 2020The 2020 U.S. Presidential Election again showed the polls and forecasts substantially underestimated the extent of support for President Trump, and the backlash came quickly on social media. Many pollsters are now arguing the backlash reflects a misguided concept about what polls actually...
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socio political environment
Did social media actually counter election misinformation?
Matt O’Brien & Mae Anderson, Associated Press, 05 November 2020Social media platforms, Facebook, Twitter and YouTube promised to clamp down on misinformation ahead of the presidential election and they mostly did that, although not without a few issues. Critics have said the measures imposed still didn't address the problems exposed by...
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issues management
corporate reputation
Is the social media platform Twitter the new church of the damned?
Andrew West, The Religion and Ethics Report, 14 October 2020In this episode of the Religion and Ethics Report, Guardian columnist Johanna Leggatt speaks of her article in the Australian Book Review explaining how Twitter resembles the worst form of judgmental religion.
socio political environment
Trolling for truth in social media
Joan Donovan, Scientific American, 12 October 2020Early forms of the Internet protest movement date back to the 1990s and they share some similarities to today's disinformation tactics.
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socio political environment
Lego pulls ads on Facebook over ‘hate speech’
Centre for Corporate Public Affairs, Jane Wakefield, BBC, July 1, 2020., 06 July 2020Lego has joined Target, Ford, Adidas, Coca Cola, Starbucks and Unilever in pulling its advertising from Facebook. The company will pause paid advertising for at least 30 days as part of the ‘Stop Hate for Profit’ campaign. This comes after a pledge to join the fast-growing advertising boycott to end hate speech across social media, following...
socio political environment
U.S. Businesses Must Take Meaningful Action Against Racism
Centre for Corporate Public Affairs, Laura Morgan Roberts & Ella F. Washington, Harvard Business Review, June 1, 2020, 28 May 2020The United States is in full-blown crisis as videos of racial violence and racist threats toward Black people in America flood social media channels, and public demonstrations against injustice are happening in at least 30 localities. During these non-violent protests, other parties have engaged in vandalism and looting; several cities are...
advocacy
socio political environment
TikTok’s Chief Is on a Mission to Prove It’s Not A Menace
Raymond Zhong, The New York Times, Monday 18th November 2019, 18 November 2019 In recent months, TikTok has emerged as the refreshing weirdo upstart of the American social media landscape, reconfiguring the culture in its joyful, strange wake. But to some in the US government, it is a menace – namely because of the nationality of its owner, a seven-year-old Chinese social media company called ByteDance. Some in the...
socio political environment
Facebook’s Suspension of ‘Tens of Thousands’ of Apps Reveals Wider Privacy Issues
Kate Conger, Gabriel J.X. Dance and Mike Isaac, The New York Times, Friday 20th September, 2019, 16 September 2019 Facebook has suspended tens of thousands of apps for improperly gathering users’ personal information. The suspension highlights the privacy concerns that have troubled the social media company for several years remain an issue. Unsealed court filings revealed Facebook had suspended 69,000 apps and 10,000 apps were flagged for potentially...
socio political environment
reputation
‘Dark art PR’: Amazon uses Twitter army of workers to fight criticism
Jonah Engel Bromwich, Sydney Morning Herald, Tuesday 20th August 2019, 02 August 2019 Amazon employees going by the title of ‘FC Ambassadors’ have been stepping in on Twitter whenever the company’s poor working conditions at its fulfillment centres are mentioned. The ambassadors are supposedly both warehouse workers and public relations representatives as they offer an ‘on-the-ground’ perspective of working for the retail giant....
leadership communications
Issues management in the age of social media
23 July 2019Peter Metcalfe, General Manager Government & International Relations - Woodside, and Karina Keisler, Executive General Manager Public Affairs - Cricket Australia share insights on how to execute a successful issues management plan in the age of social media.
issues management
crisis communications
crisis management