Knowledge Centre
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Bots are listening to your CEO’s conference call
Simon Jemison, Bluenotes, Tuesday 16th July 2019, 15 July 2019 Natural language processing (NLP) is changing the way we operate. Algorithms, linked mostly to targeted advertising on social media, are now working on divining corporate speak from spin. Why read 20 pages or labour through a conference call when an algorithm can alert you when the company’s investment thesis is pivoting? Or when voice forensics...
socio political environment
measurement
Social media are ruining political discourse
Jay David Bolter, The Atlantic, May 2019, 17 June 2019YouTube’s design to catch you and not let go, where it suggest related content endlessly, seems harmless enough when you’re simply watching movie trailers for half an hour instead of the five minutes you’d planned for. But what if you followed a link to a conspiracy video, which led you to one conspiracy video after another? False conspiracy...
socio political environment
Regulators around the world are circling Facebook
Cecilia Kang & Adam Satariano, The New York Times, Thursday 24th April 2019, 22 April 2019 After years of seeming disinterest and half-steps, regulators on four continents are preparing for a long-awaited showdown with Facebook. Mostly, they have the same goal: to change the social media company’s behaviour. Figuring out how is the hard part. Members of the Federal Trade Commission in the US are weighing what sorts of constraints they...
socio political environment
Burger King pulls 'racist' chopsticks ad after outcry in China
Pei Li and Brenda Goh, The Australian Financial Review, Wednesday 10th April 2019, 09 April 2019 Burger King has pulled a promotional video in New Zealand showing customers trying to eat burgers with chopsticks following outcry from China, and demands for the US fast food to chain to apologise. The video posted on a New Zealand franchisee’s Instagram account showed Westerners with an oversized chopstick in each hand struggling to eat the...
socio political environment
reputation
Is civil public discourse dead and buried?
18 March 2019Peter Van Onselen, Political Editor at Network Ten and Contributing Editor at the Australian newspaper talks about politics, public discourse, and what's next for the role of social media in democracies.
socio political environment
public policy
community relations
The road to digital unfreedom: three painful truths about social media
Ronald J. Deibert, Journal of Democracy, January 2019, 20 February 2019In this article, Ronald J. Deibert from the University of Toronto examines the state of big tech companies today. Describing Google as a ‘massive commercial surveillance system’, Deibert explains what he calls ‘three painful truths’ about social media. First, that the social-media business model is based on relentless surveillance of personal...
socio political environment
The road to digital unfreedom: three painful truths about social media
Ronald J. Deibert, Journal of Democracy, January 2019, 20 February 2019In this article, Ronald J. Deibert from the University of Toronto examines the state of big tech companies today. Describing Google as a ‘massive commercial surveillance system’, Deibert explains what he calls ‘three painful truths’ about social media. First, that the social-media business model is based on relentless surveillance of personal...
socio political environment
public policy
Gucci and Adidas Apologise and Drop Products Called Racist
Tiffany Hsu & Elizabeth Paton, The New York Times, Thursday 7th February, 07 February 2019 Less than a week into Black History Month, Adidas and Gucci have apologised and pulled products criticized as racist. The Gucci item: an $890 black-knit women’s balaclava that could be pulled up over the lower half of a woman’s face, which included bright red lips ringing an opening for the mouth. This aspect was widely denounced on social media...
socio political environment
csr
2019 Edelman Trust Barometer
Edelman, January 2019, 04 February 2019 The 2019 Edelman Trust Barometer highlights some interesting shifts in global trust trends. ‘My Employer’ has emerged as the most trusted entity, as people-to-people relationships feel more controllable. The shift is also noticed in the context of a “mass-class” divide. Trust among the informed public moved to a high of 65 per cent, while the mass...
adaptive leadership
2019 Edelman Trust Barometer
Edelman, January 2019, 04 February 2019 The 2019 Edelman Trust Barometer highlights some interesting shifts in global trust trends. ‘My Employer’ has emerged as the most trusted entity, as people-to-people relationships feel more controllable. The shift is also noticed in the context of a “mass-class” divide. Trust among the informed public moved to a high of 65 per cent, while the mass...
adaptive leadership