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For the first time, two Pulitzer winners disclosed using AI in their reporting.
Andrew Deck, NiemanLabAwarded investigative stories are increasingly relying on machine learning, whether covering Chicago police negligence or Israeli weapons in Gaza.
ai
To defend against disruption, build a thriving workforce
Jacqueline Brassey, Aaron De Smet, Emily Field, Taylor Lauricella, and Brooke Weddle, McKinsey & CompanyAs generative AI begins to reshape jobs, leaders have an opportunity to reimagine work, the workplace, and the worker. Five actions can help.
workplace
ai
The art of asking smarter questions
Arnaud Chevallier, Frédéric Dalsace, and Jean-Louis Barsoux, Harvard Business ReviewWith organisations of all sorts facing increased urgency and unpredictability, being able to ask smart questions has become key.
leadership communications
What is deep learning?
McKinsey & CompanyDeep learning has been around for a while, but most of us never used a deep learning–based tool until the release of OpenAI’s ChatGPT. Even as we marvelled at ChatGPT’s outputs, most of us didn’t know it was using deep learning to generate them.
ai
What is machine learning?
McKinsey & CompanyFor most of our history, we’ve thought learning — the ability to adjust our behaviour based on collected information — was something only humans did. But if you’ve ever unlocked a phone with facial recognition, or interacted with a virtual assistant, you’ve experienced firsthand that machines, too, are capable of...
ai
How employers can break down generational echo chambers at work
Sam Forsdick, RaconteurGenerational cliques are hampering productivity in the workplace. Employers must take an active role in order to bridge the divide.
workplace
communication
Elon Musk vs Australia: global content take-down orders can harm the internet if adopted widely
Dan Jerker B. Svantesson, Law Society JournalDo Australian courts have the right to decide what foreign citizens, located overseas, view online on a foreign-owned platform?
socio political environment
regulation
Where is customer care in 2024?
Eric Buesing, Maximilian Haug, Paul Hurst, Vivian Lai, Subhrajyoti Mukhopadhyay, and Julian Raabe, McKinsey & CompanyGen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact centre. For customer care leaders, 2024 could be a transformative year.
community relations
stakeholder
Corporate learning is boring — but it doesn’t have to be
Duncan Wardle, Harvard Business ReviewMost corporate learnings aren’t cutting it. Almost 60 per cent of employees say they’re interested in upskilling and training, but 57 per cent of workers also say they’re already pursuing training outside of work.
workplace
How to discuss the undiscussables on your team
Dina Denham Smith, Harvard Business ReviewSurfacing the undiscussables on your team may be uncomfortable, but it must be an ongoing campaign, or they will sneakily build up in the background and impact your employees’ morale.
workplace