Knowledge Centre
Items on this page are a taste only of the thousands of articles, podcasts, and videos housed in our Knowledge CentrePlease login for full access. If your organisation is a Centre member and you do not have log in details, please email thecentre@accpa.com.au. If you have forgotten your password, you can reset it here.
Reducing information overload in your organisation
By LK Klein, Emily Earl, and Dorian Cundick, Harvard Business ReviewInformation overload is the inevitable result of the modern organization’s always-on, more-is-better approach to communication. Unfortunately, it is also a driver of employees’ disengagement and poor decision making. While we are all, as employees and leaders, affected by this reality, the onus is on the company...
leadership communications
How to communicate a tough decision to your team
Joseph Grenny, Harvard Business ReviewIt’s natural to want to dodge the tough work of sharing bad news. After all, who wants to tell a team that their project was canceled or that several team members will be let go? Instead of putting the announcement off, blaming higher ups for the decision, or behaving in a disconnected way, you want to present the...
leadership communications
How managers can make feedback a team habit
by Helen Tupper and Sarah Ellis, Harvard Business ReviewThe flow of feedback is important for everyone, but all too often, it ends up feeling forced, formal, and infrequent. As a result, people’s development stalls and team growth is stifled. To overcome these challenges, managers can take the lead on creating a shared understanding of what feedback is for, increasing...
leadership communications
How great leaders communicate
Carmine Gallo, Harvard Business ReviewTransformational leaders are exceptional communicators. In this piece, the author outlines four communication strategies to help motivate and inspire your team: 1) Use short words to talk about hard things. 2) Choose sticky metaphors to reinforce key concepts. 3) Humanize data to create value. 4). Make mission your...
leadership communications
adaptive leadership
Layoffs Are Painful. But You Can Communicate Them Compassionately.
Laurie Tennant, Harvard Business ReviewExecutives and managers too often underestimate the importance of clear, consistent communications as part of a reduction in force (RIF). Without an effective communications plan that begins well in advance, an RIF can result in long-term damage to the company’s reputation and to the well-being of both dismissed...
socio political environment
reputation
leadership communications
Boost Employee Confidence and Inclusion by Creating Voice Space
Bejoy Philip and Dana KaminsteinNew research finds that building employee confidence is key to inclusion and provides insights on how to enhance inclusion at an actionable level in the workplace.
leadership communications
executive education
Don’t Focus on Your Job at the Expense of Your Career
Dorie Clark, Harvard Business ReviewThe gap between what we have to do today and where we see ourselves in the future can be vexing. We’d like to advance toward our goals, but we feel dragged down by responsibilities that seem banal or off-target for our eventual vision. In this piece, the author offers four strategies you can try so that you can...
leadership communications
career
Ministry of common sense
Maria Tickle and Lisa Leong, ABC Radio NationalHow to cut through the red tape to bring common sense back into your workplace in this ABC radio broadcast featuring brand and culture transformation expert Martin Lindstrom.
leadership communications
Leadership Communications with Alistair Marshall
Very Public Affairs Podcast, Centre for Corporate Public Affairs, 03 February 2022In this episode of the Very Public Affairs podcast, Centre Executive Director Wayne Burns is joined by Alistair Marshall, Head of Internal Communications at Coles. Alistair discusses the elements of effective internal and leadership communications.
leadership communications
Psychological Safety in Theory and In Practice
Morra Aarons-Mele, Harvard Business ReviewWhat does psychological safety at work mean for people with anxiety and other mental health challenges?
leadership communications
adaptive leadership
executive education