Knowledge Centre
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What is machine learning?
McKinsey & CompanyFor most of our history, we’ve thought learning — the ability to adjust our behaviour based on collected information — was something only humans did. But if you’ve ever unlocked a phone with facial recognition, or interacted with a virtual assistant, you’ve experienced firsthand that machines, too, are capable of...
ai
How employers can break down generational echo chambers at work
Sam Forsdick, RaconteurGenerational cliques are hampering productivity in the workplace. Employers must take an active role in order to bridge the divide.
workplace
communication
Global study reveals Australia lags in trust of AI despite growing use
Nicole Gillespie, KPMGA new global study on trust in AI has found 50 per cent of Australians use AI regularly, but only 36 per cent are willing to trust it, with 68 per cent concerned about negative outcomes.
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Elon Musk vs Australia: global content take-down orders can harm the internet if adopted widely
Dan Jerker B. Svantesson, Law Society JournalDo Australian courts have the right to decide what foreign citizens, located overseas, view online on a foreign-owned platform?
socio political environment
regulation
Where is customer care in 2024?
Eric Buesing, Maximilian Haug, Paul Hurst, Vivian Lai, Subhrajyoti Mukhopadhyay, and Julian Raabe, McKinsey & CompanyGen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact centre. For customer care leaders, 2024 could be a transformative year.
community relations
stakeholder
Competition watchdog ACCC to get a boost in powers making it easier to block ‘harmful’ mergers and acquisitions
Nassim Khadem, ABC, 10 April 2024Australia's competition watchdog will be given far stronger powers to prevent companies from making repeated under-the-radar acquisitions that could harm competition and consumers.
regulation
Corporate learning is boring — but it doesn’t have to be
Duncan Wardle, Harvard Business ReviewMost corporate learnings aren’t cutting it. Almost 60 per cent of employees say they’re interested in upskilling and training, but 57 per cent of workers also say they’re already pursuing training outside of work.
workplace
How to discuss the undiscussables on your team
Dina Denham Smith, Harvard Business ReviewSurfacing the undiscussables on your team may be uncomfortable, but it must be an ongoing campaign, or they will sneakily build up in the background and impact your employees’ morale.
workplace
Samantha Mostyn appointed Governor-General
Francisco Silva, Law Society JournalPrime Minister Anthony Albanese has announced the appointment of Mostyn as the 28th Governor-General of Australia, succeeding His Excellency General the Honourable David Hurley AC DSC.
socio political environment
What is AI (artificial intelligence)?
https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-aiHumans and machines: a match made in productivity heaven. From the wheel that revolutionised agriculture to the screw that held together increasingly complex construction projects to the robot-enabled assembly lines of today, machines have made life as we know it possible.
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