Knowledge Centre

How managers can make feedback a team habit

by Helen Tupper and Sarah Ellis, Harvard Business Review

The flow of feedback is important for everyone, but all too often, it ends up feeling forced, formal, and infrequent. As a result, people’s development stalls and team growth is stifled. To overcome these challenges, managers can take the lead on creating a shared understanding of what feedback is for, increasing...

leadership communications

What to do when you’re passed over for an internal position

Melody Wilding, Harvard Business Review

Job rejection is always difficult. But things get even more complicated when it’s an internal role. Unless you decide to leave — which takes some time — you have to figure out how to work within the same organization, and maybe even with the same people that rejected you. Here’s how to move on and carry yourself...

managing yourself

What to do when you’re passed over for an internal position

Melody Wilding, Harvard Business Review

Job rejection is always difficult. But things get even more complicated when it’s an internal role. Unless you decide to leave — which takes some time — you have to figure out how to work within the same organisation, and maybe even with the same people that rejected you. Here’s how to move on and carry yourself...

managing yourself

When Should Your Company Weigh In on Hot-Button Issues?

Sally Susman, Harvard Business Review

As leaders, there is no way to anticipate and be ready with a public response for every scenario. In this excerpt from her new book, Pfizer Chief Corporate Affairs Officer Sally Susman provides a five-point framework of questions to help leaders figure out whether and how to weigh-in: Does the issue relate to our...

socio political environment

The PR power of fessing up

Sarah A. Soule and Lambert Zixin Li, MIT Sloan

Companies are adopting a new communications strategy: publicly disclosing unflattering information about lapses and misdeeds. New research indicates that doing so is effective for building trust.

socio political environment crisis communications

Hybrid work is here to stay. Here are seven ways to manage your workforce

Kara Baskin, MIT Sloan

Hybrid work may be the new norm, but there’s nothing standard about its implementation — yet. At this juncture, managers need to think creatively and futuristically to fully reap the benefits of a hybrid workforce rather than just tolerate it.

socio political environment

Designing a climate advocacy strategy

Sophie Dembinski, Charmian Love, and Beth Thoren, Harvard Business Review

Although the business community has made progress toward climate goals since the 2015 Paris Agreement, fewer than one-fifth of net-zero targets set by national and subnational governments and only a third of the largest public corporations with net-zero targets meet science-aligned criteria. Further, anti-climate...

advocacy

Become more comfortable making bold decisions

What happens when you’re faced with a decision that requires a leap of faith? Most of us want to turn and run from these kinds of decisions. Leaps of faith make great scenes in a movie, but in real life they fill us with stress and uncertainty, two emotions that are not comfortable for the human brain. In...

managing yourself

Five strategies for improving work-life balance

Erik Pham, Forbes

Work-life balance means prioritising both your personal life and work life. When you are employed and have to deliver on certain key performance indicators, sometimes, work-life balance can be tough. A good work-life balance means you can partition your professional and personal life better. This includes finishing...

managing yourself

What is ESG?

McKinsey & Company, McKinsey & Company

Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.

socio political environment corporate responsibility