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15 key considerations for businesses when commenting on political or social matters
Forbes Agency Council, ForbesPolitics and social issues can be thorny subjects, especially if a company doesn't understand where its audience's sentiments lie. A wrong step could mean a public relations disaster of epic proportions....
socio political environment
A time-tested strategy for leaders facing a “perfect storm”
Brad Borkan, Strategy+BusinessThe great polar explorers all had seconds-in-command to help manage their teams. The role is still needed in organizations today.
executive education
crisis management
A Better Way to Assess Managerial Performance
Mihir A. Desai, Mark Egan, and Scott Mayfield, Harvard Business ReviewTotal shareholder return (TSR) has become the definitive metric for gauging performance. Unlike accounting measures such as revenue growth or earnings per share that reflect the past, TSR is based on share price and thus captures investor expectations of what will happen in the future, which is its chief...
measurement
Psychological Safety in Theory and In Practice
Morra Aarons-Mele, Harvard Business ReviewWhat does psychological safety at work mean for people with anxiety and other mental health challenges?
leadership communications
adaptive leadership
executive education
Anxiety Is a Habit
Morra Aarons-Mele, Harvard Business ReviewNeuroscientist Dr. Judson Brewer and journalist Charles Duhigg discuss making and breaking habits, anxiety, and ADHD.
executive education
How corporate clout helps communities thrive
Kate Isaacs, MITSloan Management ReviewBusiness leaders are turning their attention toward building prosperity in the communities where they live and work. Early innovators in this space are transforming their companies’ priorities and leading cross-sector partnerships to drive local goals. Instead of adopting a command-and-control leadership style,...
socio political environment
The return of history: and the vanishing gap between business strategy and corporate public affairs
Peter Metcalfe, Guest Faculty Member of ACCPA’s Professional Development Institute, The Centre for Corporate Public AffairsThrough the 1990s, the world seemed a certain place, converging on peace and pragmatism. Democratic and non-democratic leaders alike were reconciling the market with social progress and liberal democracy – Clinton in the White House, Blair in Downing Street, Schroder in the Bundeskanzleramt, even Yeltsin in the...
governance
socio political environment
McDonald’s has created a new team to focus on customer experiences
Alicia Kelso, ForbesMcDonald’s has created a new customer experience team as COVID-19 upends the way consumers engage with restaurants, bringing together four existing departments: global marketing, global restaurant development and restaurant solutions, data analytics, and digital customer engagement. This reflects how consumer...
stakeholder
NAB chief ‘taking into account’ landmark climate report on oil and gas policy
Charlotte Grieve, The Sydney Morning HeraldNational Australia Bank chief executive Ross McEwan pledged to consider the findings of the International Energy Agency’s climate report in the bank’s upcoming September policy on oil and gas. A coalition of climate groups claiming to represent one million Australians sent a letter to each of the Big Four banks,...
corporate reputation
leadership communications
How to lead in the stakeholder era
Hubert Joly, Harvard Business ReviewIn the face of socio-political challenges, there is a realisation that business and society cannot thrive if employees, customers, and communities are unhealthy. More leaders believe creating a better and sustainable future requires corporations to serve all their stakeholders.
adaptive leadership
socio political environment